Charleston Critters™ values you and respects your privacy.  It has always been Charleston Critter's™ policy to conduct business with scrupulous respect for the law.  We collect information to support our relationship with you, improve our product offering and communicate about products, services and promotions.  Charleston Critters™ recognizes that we must maintain and use information responsibly.  We may disclose information to companies that work with us and assist us with providing services to you.  In addition, Charleston Critters™ receives information to communicate with you and improve your shopping experience.

Charleston Critters™ is proud to present this website for its customers and other members of the public for entertainment and informational purposes.  Charleston Critters™ has adapted this privacy policy concerning information that is collected which may identify you.  This page describes who is collecting the information, how it is used, who it may be shared with, your choices regarding the information, and the measures that we have put in place to protect the information we collect.

You can always find the most recent version of our privacy policy on this page.

What information does Charleston Critters™ collect and why:

We collect information you provide when you place an order (register with us), send us an e-mail, or call us (enter a sweepstakes or enroll in a club or service).  This information may include:

Your name

Your mailing address

Your e-mail address

Your phone number

Your credit card number

There are two types of information collected by Charleston Critters™.  The first is information which is voluntarily supplied by people who visit our website.  The second is tracking information that is gathered as visitors use our site. As to the first category, we may collect personal information such as name, address, and phone number so we may put you on a mailing list and keep you updated on what we believe would be of value to you.  Supplying this information is voluntary.  We use this information to provide for our customer base in ways we believe will serve them better.  Charleston Critters™ will only share this data with Charleston Critters™ retailers for the sole purpose of Charleston Critters™ products and events.  This information will not be sold to others for purposes other than promoting Charleston Critters™ products or events.  You may remove your personal information from our system by contacting us and asking for such a removal.

We share personal computer information with trusted service providers and contractors for limited purposes.  Those purposes may be fulfilling customer orders, offering products and services in connection, or finishing credit card transactions.  These third parties are not allowed to use this information.

We may also store certain information on your computer, such as in the form of a "cookie", which is a standard browser feature.  The cookie does not provide or access personal information, only information about the computer that is accessing the site.  Without the cookie we cannot personally identify you.  In this way we can tailor our website to the needs of our customers and website visitors.  With most browsers, cookies can be erased or blocked.

Additionally, the computers that host our website collect information about your computer's connection to the internet including your IP address.  This does not provide any personal information, only information about your computer.  We use this information to send information upon request, and similar to the information gathered by the cookies, adjust our website to the needs of our customers.  Please note that we may be required by law to disclose such information, for example, in response to a court order or a subpoena to disclose information in response to a request by a law enforcement agency.

Updated 8/17/2018